Privacy Policy

Agentex ("we", "our", "us") is an AI agent deployment service operated by Agentex Technologies Private Limited, a company incorporated under the Companies Act 2013, with its registered office in India.

We deploy OpenClaw-powered AI agents for Indian enterprises across functions including customer support, internal operations, and business communications. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website (agentex.in), our products, or our team.

We collect the following categories of information:

• →Contact information: Name, email address, phone number, company name — provided when you fill a lead form, book a sprint, or contact us.
• →Usage data: Pages visited, time on site, referrer URL, browser and device type — collected automatically via analytics.
• →Communication data: Messages sent via our chat widget, email, WhatsApp, or Telegram channels.
• →Business context: Information shared during discovery calls or sprint engagements — workflow details, team structure, integration requirements.
• →Payment data: Invoicing details (name, GSTIN, billing address) processed via Razorpay. We do not store card or bank account details.

We use the information we collect to:

• ·Respond to enquiries and schedule sprint engagements
• ·Deliver, manage, and improve our AI deployment services
• ·Send relevant communications about your engagement (invoices, sprint updates, onboarding materials)
• ·Analyse website usage to improve our content and user experience
• ·Comply with legal obligations under Indian law including the DPDP Act 2023
• ·Prevent fraud and ensure the security of our systems

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We process your personal data on the following legal bases under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law:

• →Consent: Where you have provided explicit consent (e.g., submitting a contact form, opting in to communications).
• →Contract: Where processing is necessary to deliver services under a sprint or retainer agreement.
• →Legitimate interest: For analytics, security monitoring, and service improvement where your rights are not overridden.
• →Legal obligation: Where we are required to process data to comply with Indian law (GST, company law, etc.).

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law:

• ·Lead and contact data: up to 3 years from last interaction
• ·Client engagement data: up to 7 years (as required for financial records under Indian law)
• ·Website analytics: up to 26 months
• ·Communication logs: up to 2 years

You may request deletion of your data at any time (see Section 8).

We share data only with:

• →Razorpay: Payment processing. Subject to Razorpay's own privacy policy.
• →Supabase: Database hosting. Data stored in Supabase infrastructure with encryption at rest.
• →Google Cloud Platform: Infrastructure for our backend services. Servers in India/APAC regions.
• →Resend / email providers: Transactional email delivery (invoices, onboarding emails).
• →Legal authorities: Where required by Indian law, court order, or regulatory directive.

All third-party processors are bound by data processing agreements and appropriate safeguards.

Our website uses essential cookies required for site functionality, and optional analytics cookies (via privacy-respecting tools) to understand how visitors use the site.

We do not use advertising cookies or cross-site tracking. You can control cookie preferences through your browser settings.

Under the DPDP Act 2023 and applicable law, you have the right to:

• ·Access the personal data we hold about you
• ·Correct inaccurate or incomplete data
• ·Request deletion of your data (right to erasure)
• ·Withdraw consent at any time (without affecting lawfulness of prior processing)
• ·Nominate a representative to exercise your rights
• ·File a complaint with the Data Protection Board of India

To exercise any of these rights, email us at privacy@agentex.in. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your data, including:

• ·Encryption at rest and in transit (TLS 1.2+)
• ·Role-based access controls limiting who can access personal data
• ·Regular security reviews of our infrastructure
• ·No storage of payment card data on our systems

No system is completely secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

Where data is processed outside India (e.g., by Supabase or GCP infrastructure), we ensure appropriate safeguards are in place as required by the DPDP Act 2023 and relevant government notifications. We prefer India-region hosting wherever available.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately at privacy@agentex.in.

We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related queries, requests, or complaints: